Support Our Petition for Better Flight Delay Compensation!
"We want flight delay compensation to be as seamless as buying a flight ticket.
No hassle, no obstacles, just straightforward and fair compensation."
Improve and adapt the EU 261/2004 regulation to be more customer-friendly...
The Problem with Current Flight Delay Compensation
Lack of Awareness about EU Regulation 261/2004.
Although there is a rule for compensation, many passengers are unaware of their rights and the compensation they are entitled to.
The claim compensation process is hard, creating hassle and consuming time.
Insufficient Support from Airlines
In case of delays, airlines provide minimal assistance, leaving passengers to handle everything themselves, adding to their stress and frustration.
Complicated and Time-Consuming Claim Process
Passengers must often write emails to claim compensation, which involves finding the right contact, waiting weeks for a response, and facing excuses from airlines. This discourages many from pursuing their claims.
Numerous service companies offer to handle compensation claims seamlessly, but they charge a substantial fee of 25-30%, reducing the amount passengers ultimately receive.
High Fees Charged by Claim Service Companies
We Need an Improved Law for Seamless Compensation
To ensure hassle-free compensation for flight delays, the EU regulation must be updated.
This includes introducing an online claim submission system integrated with the ticket booking platform and enforcing a mandatory 14-day response time.
If airlines cannot guarantee this seamless process, they should cover the fees charged by compensation service companies/lawyers.
Integrated Online Claim Submission
Passengers should be able to submit compensation claims directly on the same platform where they booked their tickets, ensuring a user-friendly and efficient process.
Mandatory 14-Day Response Time
Airlines must respond to compensation claims within 14 days, providing timely resolutions and reducing the waiting period for passengers.
If airlines fail to guarantee a seamless claim process, they should be required to cover the fees charged by compensation service companies, ensuring passengers receive their full entitlement without additional costs.
Covering Compensation Service Fees
Compensation Regulated by EU Regulation 261/2004
Financial Compensation for Delays
Description: Passengers are entitled to compensation ranging from €250 to €600, depending on the flight distance and the length of the delay, if the delay exceeds three hours.
Right to Care
Description: Airlines must provide meals, refreshments, and accommodation (if necessary) during long delays, ensuring passengers are taken care of while waiting.
Alternative Transport or Refund
Description: In case of significant delays or cancellations, passengers can choose between a full refund of their ticket or rerouting to their final destination at the earliest opportunity.
Here is the direct link to the full text of EU Regulation 261/2004, which sets out common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays:
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